PRIVACY POLICY

Last Updated: April 14, 2025

1. INTRODUCTION

Welcome to CountryOut ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy is incorporated into and subject to our Terms of Use.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us:

Account Information: Email address.
User Inputs: Passport country, work situation, family situation, preferred climate, and timeline to move.
Payment Information: When you purchase a paid report, we redirect you to Stripe, our payment processor, who collects your credit card information. We do not directly store your credit card information.
Communications: Information you provide when you contact us via email at info@countryout.com or otherwise communicate with us.

2.2 Information Automatically Collected:

Usage Information: How you use our service, including your interactions with our website and generated reports.
Device Information: Information about the device you use to access our service, including hardware model, operating system, unique device identifiers, and mobile network information.
Log Information: Server logs, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, maintain, and improve our services
Generate AI reports based on your inputs
Process transactions and send related information
Send you technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with our service
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize your experience and deliver content relevant to your interests

4. SHARING OF YOUR INFORMATION

We may share your personal information in the following situations:

4.1 Third-Party Service Providers:

Anthropic: We use Anthropic's AI technology to generate your expatriation reports.
Stripe: For processing payments when you purchase a paid report.
Email Service Providers: To deliver reports and communicate with you.
Analytics Providers: To help us understand how our service is being used.

4.2 Legal Requirements:

We may disclose your information where required by law or if we believe that disclosure is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the service
Protect the personal safety of users of the service or the public

4.3 Business Transfers:

In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, your information may be transferred. We will notify you before your information becomes subject to a different Privacy Policy.

5. DATA SECURITY

We implement reasonable security measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of your data transmitted to our service.

6. YOUR PRIVACY RIGHTS

6.1 Access, Correction, and Deletion:

You may request access to, correction of, or deletion of your personal information by contacting us at info@countryout.com.

6.2 Marketing Communications:

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

7. CHILDREN'S PRIVACY

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

8. DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in the United States and other countries where data protection laws may be different from those in your country of residence. By using our service, you consent to such transfers.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect about you
The right to delete personal information we collect from you
The right to opt-out of the sale of your personal information (note: we do not sell your personal information)
The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at info@countryout.com.

12. NEW YORK PRIVACY RIGHTS

As a New York-based company, we comply with applicable New York state data protection laws, including the New York SHIELD Act, which requires businesses to implement reasonable safeguards to protect New York residents' private information.

13. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@countryout.com Address: New York, NY 10005